Public demoSynthetic data · Rule-based guidance · Resets on reload
Use synthetic details only. Tickets, analysis, status changes, reports, and Case Assistant history stay in this browser tab. Nothing you enter is submitted to a help desk or AI provider. Reloading or resetting clears all changes and unsent drafts.
Incident workspace
Triage
Find the issue. Review the recommendation. Decide what happens next.
Loading the synthetic demo. JavaScript is required; no sign-in or private API is used.
Reload demo ↗Requires attention —
Up to five open incidents, ordered by severity and recency.
| Incident | Severity | Routing team | Status |
|---|---|---|---|
| Loading incidents… | |||
Incident queue
More filters
Loading incidents…
- Loading the incident queue…
Loading incident
Retrieving the report and saved case history.
Incident unavailable
The incident could not be loaded. Your queue and filters are unchanged.
Start with the issue
Select an incident
Choose a report from the queue to compare the original issue with its triage recommendation and decide the next step.
Reported issue
Original factsAdditional context
Recorded triage & details
Initial classification is rule-based. The routing team is a recommendation, not a confirmed assignment.
Advisory assessment
Triage recommendation
Initial rule-based triage
Run analysis to review the same deterministic fallback used by the private help desk. The public demo does not call a live AI provider.
Confidence is the returned system estimate, not a calibrated probability or a guarantee.
Assessment
Review the reported facts against this assessment. Source citations and a verified root cause are not provided by this version.
Recommended next steps
Checkboxes are a session-only review aid, not execution or saved approval.
Recommendations are not applied automatically. Analysis does not assign a team, execute changes, or resolve this incident.
Review & next action
Human decisionReview the report and guidance before acting. A technician performs any operational changes and updates the incident status.
Case activity & saved guidance
Creation, latest record update, and saved Case Assistant history. Full status and assignment audit history is not available.
Resolved and closed incidents —
Open a report to review its triage details and saved case guidance.
| Incident | Category | Severity | Status | Last updated |
|---|---|---|---|---|
| Loading reports… | ||||
Scope: all recorded incidents— records
Incident volume
Created per day · last 7 days · UTC
Incidents by category
Recorded category distribution
Severity distribution
All incident statuses
Rule confidence distribution
Deterministic scores · not measured AI accuracy
Response-time tracking, SLA compliance, and measured AI accuracy are not collected by this version.
Describe the issue
Start with the symptoms and impact. Required fields are marked with an asterisk.